Frequently Asked Questions

Everything you need to know about shopping with Shop Suki.

What are your standard shipping times?

Most orders are processed within 24 hours. Depending on your location, standard delivery typically takes 3 to 5 business days.

What is your return and exchange policy?

We offer a 30-day hassle-free return policy. Items must be in their original packaging and unused condition to qualify for a full refund or exchange.

Which payment methods do you accept?

Shop Suki accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and popular digital wallets like Apple Pay and Google Pay.

How can I track my order?

Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's progress in real-time.

Do you offer international shipping?

Currently, we ship to most countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.

Are the products on Shop Suki authentic?

Yes, we source all our inventory directly from authorized distributors and manufacturers to ensure that every product you receive is 100% authentic and of high quality.